I have a document that Merops won't process.

We try to avoid this, but sometimes something in a document that Merops has never seen can cause it to fail to process. There could be a corrupt graphic, or the file itself could be corrupted. If this happens, open the original document to check it's not corrupt. For tips on correcting and reprocessing a file, click here.

If that fails, send us your document, and we’ll process it for you, and aim to return it the next working day.

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