The end of my document is highlighted red, and not standardized.

Document bailout

We try to avoid this, but sometimes something in a document that Merops has never seen can cause it to fail to match the document properly. If this happens, look at the original document, at the start of where Merops failed, and look for obvious things that might cause a problem. For tips on correcting and reprocessing a file, click here.

If that fails, send us your document, and we’ll process it for you, and aim to return it the next working day.

See also